Refund and Returns Policy

Effective Date: October 14, 2025
Last Updated: October 14, 2025

At Snort Pack, we strive to make every delivery a tail-wagging experience for you and your pup. Each Snort Pack is carefully curated with durable toys, allergy-friendly treats, and bulldog-safe skincare designed especially for brachycephalic (flat-faced) breeds.

Because of the personalized and consumable nature of our products, we have specific guidelines for refunds and returns outlined below.

1. All Sales Are Final

All Snort Pack purchases and subscriptions are final sale and non-refundable once your order has been processed.
This policy helps us ensure the freshness, quality, and safety of the products we send to your pup.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, we’ll make it right!
Please contact us within 7 days of delivery with the following details:

Your order number
A brief description of the issue
Photos of the damaged or incorrect product(s)

Send your request to support@snortpack.com, and our team will review it promptly.
If approved, we’ll provide one of the following options:

A replacement item
A partial refund
A credit toward your next Snort Pack

Replacements and refunds are issued at our discretion after verification of the issue.

3. Allergies and Product Sensitivities

We select products with care and offer allergy-friendly options, but every dog is different.
Please review ingredients and materials carefully before use.
Snort Pack is not responsible for allergic reactions or sensitivities that may occur.
If your dog has specific dietary or material sensitivities, please note them in your survey or contact us before your order ships.

4. Cancellations

You may cancel a recurring subscription anytime before your next billing date to avoid being charged for the next pack.
If your order has already been processed or shipped, it cannot be canceled or refunded.

For cancellation requests, contact support@snortpack.com.

5. Exchanges

We do not offer direct exchanges.
However, if you received a defective or incorrect product, please reach out and we’ll work to resolve the issue quickly.

6. Shipping Issues

If your package is delayed, lost, or marked as delivered but you haven’t received it, please check with your local postal service or carrier first.
If the issue persists, contact us at support@snortpack.com and we’ll do our best to assist.

Please note: Snort Pack is not responsible for packages lost or delayed due to incorrect addresses provided at checkout.

7. Contact Us

If you have questions about this Refund and Returns Policy or need help with an order, please contact:

Snort Pack
📧 support@snortpack.com